Skip to content
Терма Гранд

FAQ — Frequently Asked Questions

FAQ

General

How do I get a resident or guard role?

Only through an invite link from an administrator. The administrator creates a link using /invite_resident or /invite_guard, you follow it — and the role is assigned automatically.

Invite links are valid for 24 hours and can only be used once. Ask the administrator to create a new one.

Can I have multiple roles at once?

No. Each user has one role. If you need to change your role, contact the administrator.

Passes

What types of passes exist?

  • Permanent — no time limit
  • One-time — for a single entry
  • Temporary — valid until a specified date

Why can’t I create a pass for plate A777AA777?

Possible reasons:

  1. The plate is in the blacklist (vehicle is blocked)
  2. An active pass already exists for this plate (bot will warn but still create)
  3. The plate format was not recognised — check the input

How do I cancel a pass?

Use /pass_cancel. The bot will show a list of active passes; select the one you want to cancel.

Blacklist

What happens when a vehicle is blocked?

  1. All active passes for that plate are cancelled
  2. The pass owner receives a Telegram notification
  3. No new passes can be created for the blocked plate

Who can unblock a vehicle?

Only an administrator using /unblock_car.

Technical

I’m not receiving notifications from the bot

Make sure you haven’t blocked the bot in Telegram. Open the bot chat and press “Start”.

The bot isn’t responding

Try again in 1–2 minutes. If the problem persists, contact your system administrator.